I lost my 10Rs!!!!

A big mistake from a mobile company....i don't wish to mention the name of the company bcoz sometimes it may affects them and also this is the first time that i experienced a mistake from the company...one of my cousin is here since she got a job in Kerala university...she send me a message yesterday at 10.30 am asking 'is there harthal tomorrow..if there please inform'...i saw the message only in the evening since the mobile was in silent mode...when i called her one chechi told that 'your account balance is too low to make a call'...i checked the balance...balance is only 15 paise:)...as i want to inform her about the harthal, i took the landphone to call her...i realised that it was dead:(...it has complaints for last one month...so i went to buy a recharge coupon in a shop near to my home...i bought a 30Rs recharge coupon...usually for 30Rs recharge coupon, talktime is Rs25...but i get only 15Rs...that is the talk time for a 20Rs recharge coupon and the net balance in the mobile is only 15.15Rs...immediately i made a call to customer care...a chettan attended my call and i told him about what had happened...he asked me some number in the coupon and i said the number...he also asked when i recharged etc...after a checking of more than 10minutes, he told that, that coupon was appeared to be a 20Rs recharge coupon there...but i told him that, in the coupon it is printed as Rs30...then he told me to meet the dealer of the shop and from there, call to customer care...i suddenly run to the shop...i again said about these things to him...he also said that it is printed as Rs30...what else he can say...again i made a call to customer care...this time the fone was taken by a chechi...i again explained about all these to that chechi...as he said, chechi also said the same things...i gave the fone to uncle and uncle also talked to her...she told him to contact the distributor...then he called the distributor...how the distributor knew about this...he is also a person like us...he also know about what is printed on the coupon...uncle has 9 more coupons in this set in the shop and he is worried about this bcoz sometimes these 9 coupons will have the same problem....he has no problem for the 10Rs that i had lost...why should he worried about the 10Rs lost for me...right?? i gave the recharge coupon to him and he will ask about this to the distributor when he come to the shop tomorrow...he can't do anything since this was a mistake from the company...anyway i lost 10Rs forever...10Rs is not the major problem...this is a big mistake which should never happen...there is a saying in malayalam 'oru abadham ethu policekaranum pattum'...sometimes that was happened for the company also...i expect such a big mistake will never happen again since we lost more money if they make such mistakes again:)